Marketplace Merchant Agreement
Last updated - Amended v1.0
Download full DOCXThis is a summary of how Rise Up Creators (Sharde Media and Productions Pvt. Ltd.) handles your personal data. The full, authoritative document is available in the DOCX linked above, and governs in case of any conflict with this summary.
1. Selling on the Marketplace
- Merchants must provide accurate descriptions, pricing, and images for all physical and digital goods.
- Prohibited items (e.g., weapons, illegal substances, counterfeit goods) are strictly forbidden.
2. Fulfillment and Shipping
- For physical goods, merchants are responsible for timely shipping and providing tracking information to buyers.
- Merchants must clearly state their shipping policies, including estimated delivery times and regional restrictions.
3. Disputes and Refunds
- Merchants must establish and clearly communicate a reasonable refund and return policy.
- RiseUp may intervene in disputes between buyers and merchants if they cannot be resolved amicably.